We officially moved into our new house last Saturday but the house gave us a very rude welcome: the plumbing was not working well. We had VERY low water pressure (it took 20 minutes to fill the tub for the boys bath). Also any time we used very much water (the dishwasher or took a shower) the sewer backed up into our basement. We survived like that until Monday morning when I called the city. For the last month the city has been doing construction on our road putting in a new water line. So I told them about our pressure problem and they came to look at it. After a few visits from city workers and plumbers they dug up the street where our water line connected (they hadn't paved it yet) and flushed out our pipes. I guess some rocks got lodged in there and that was why we had no pressure. So thankfully we didn't have to pay for that.
Over the couple of days that it took to solve that problem I noticed that our sewer problem was getting worse. I asked the city if they thought our sewer problems and their construction were related and they said no. So I called a drain cleaning service and they sent someone on Wednesday morning. So began a roller coaster ride. After a while the drain guy told me he had bad news - he had found mud in our pipes which meant that our sewer pipe was broken somewhere. That was disappointing news to say the least. The drain guy said he would put his camera down the pipe and try to locate the break. He spent the next hour and a half trying to find where our sewer line went outside. He finally called in some help and they tried for a while and still couldn't find our sewer line. Finally they sent there camera back down the pipe and they stood outside and found the camera's signal. Then they came and told me they had good news - they had found our pipe and our pipe went out into the street where the city had been doing construction (implying that the city probably broke it so they would need to fix it). They said that all of the city records show our sewer line running north toward the alley, but they found the signal south of our house, in the street. Immediately my hopes soared - the city would fix it! As I was paying the guy I hear over his walkie talkie a guy say "Well, the city still says the pipe runs to the alley" and I realized that this might not be so easy. About an hour later the drain service secretary called and said that all of the maps showed our sewer line running north and she thought maybe the workers were wrong - another low dip in the roller coaster. Then a while later they called back and said that their boss had looked at the data and he agreed with their find - our pipe ran south to the road. They said the problem was that the city still maintained that the drain guys were wrong. I think the drain guys and the city spent the rest of the afternoon saying
drain guys: "It goes to the street"
city: "No, it doesn't"
drain guys: "Yes, it does"
city: "No, it doesn't"
Meanwhile we couldn't put water down our drains - no showers, no toilets, no washing dishes.... The next morning the city sent some people to check it out. Towards the end of the morning they knocked on our door and announced that they thought they had found a place where our pipes hooked up to the sewer in the street. They came back and dug it up and then sent someone to our door. He said something like "Yeah, we found your line and it looks like we broke it so we will fix it" and then he turned and walked off. That was the highest high on the roller coaster. I was so excited! By the end of the afternoon we could use our sewer system again. I have never been so thankful for indoor plumbing that works properly. In the end the city agreed to pay for it, although they were pretty annoyed about the whole thing. Before they left they asked me to make sure everything was working, I think because they had already been to our house to fix problems twice this week and they didn't want to see us again. The feeling was mutual.